OUR POLICY

 

:Shipping & Delivery Policy 

We aim to process and ship orders promptly. Orders are typically dispatched within 3–7 business days, and delivery time may vary depending on your location and chosen shipping method

Customers are responsible for providing accurate shipping details. We are not liable for delays or losses resulting from incorrect addresses or failed delivery attempts

Once your order is shipped, you will receive a tracking number via email or SMS. We are not responsible for delays caused by customs or third-party carriers 

:Return & Refund Policy 

Due to the sensitive nature of our products, we do not accept returns or offer refunds but as part of our guarantee If your order arrives damaged, incorrect, or defective please contact us within 48 hours of receiving the shipment. We may request supporting photos and details to process a replacement or partial refund 

Refunds, if applicable, will be processed to the original method of payment within 7–14 business days 

:Platinum guarantee 

We guarantee that all kinds of honey are 100% natural, free of added sugars, and unpasteurized